Customer Service Representative
In this role, you will support customers by answering questions, solving problems and handling orders.
You may communicate with the customer face-to-face, over the phone, through instant messaging or via email.
Day-to-Day tasks
- answer customer questions verbally or in writing
- respond to customer complaints, comments and reviews
- resolve issues and provide support if you are dealing with technical products or services
- process customer orders and deal with refunds
- keep an accurate record of customer interactions in writing to be able to go back and review
- share information about your product or services with customers
- provide excellent customer service
Industry qualifications
Employers will have their own set requirements although usually you are not required to hold a specific qualification in cashiering.
Skills required
- skills required to be a customer service representative
- good digital skills to answer communications
- product knowledge and you need to be able to answer any questions
- problem-solving to able to handle complaints
- multi-tasking
- good communication skills both written and verbal
- able to build relationships with customers so that they will return or recommend your service to others
- it is important to be empathetic to customers so that you can understand how they are feeling so that you can resolve any problems satisfactorily