CRM Executive
As a CRM (Customer Relationship Management) Executive its all about people! They use customer data to improve communication, increase customer satisfaction and drive business growth.
- manages and delivers customer communication and special campaigns to attract and keep customers, as well as suggest other things they might like
- uses data to decide how to talk to customers, always checking if it's making money and making improvements
- sets up automatic ways to communicate with customers more efficiently and make campaigns bigger
- sends out extra messages to get people interested
- reports regularly to senior leaders about how well the campaigns are doing, showing a deep understanding of what customers like
Skills and Knowledge
- the ability to sell products and services
- excellent verbal communication skills
- the ability to use your initiative
- to be thorough and pay attention to detail
- creativity and a willingness to solve problems
- knowledge of media production and communication
- business management skills
- persuading skills
- customer service skills
- to be able to use a computer and the main software packages confidently
Industry Qualifications
You don't need a special degree if you want to be a CRM executive. You can begin by learning about marketing and how it works. Practice by trying out different strategies and seeing what works best. Some people teach themselves online or learn through experience. Being creative and staying updated on the latest marketing trends is key in this role!