Tourism Information Assistant
Tourist information centre assistants give information to visitors about transport, tourist attractions and local services and activities.
Day-to-day Tasks
- answer customer queries in person, by phone and email
- do research using things like the internet, travel guides and timetables
- provide accurate information on things to see and do and where to stay
- make bookings for travel, entertainment, visitor attractions and accommodation
- keep up to date with local accommodation, places to visit, activities and events
- act as an ambassador for the local area and attractions
Skills and Knowledge
- customer service skills
- a desire to help people
- excellent verbal communication skills
- the ability to work well with others
- administration skills
Industry Qualifications
You can get into this job through a college course or applying directly.
You could take a college course such as:
- Level 2 Award in the Principles of Customer Service in Leisure, Travel and Tourism
- Level 2 Diploma in Travel and Tourism
- Level 3 Applied Certificate in Tourism
You could apply directly for jobs. You may get tested on local knowledge and your ability to research queries.